Business Automation Ltd.
Company Name Business Automation Ltd.
BASIS Membership No. G043
Short Profile
Since the inception in December 1998, Business Automation Ltd. has delivered number of successful quality solutions for global companies, SME and Government agencies for improving their business Operation. Recognition of our deployed solution has been marked by receiving 8 awards from BASIS and BCS. With these inspiration, the company is committed to deliver more quality solutions to the clients.
The company has acquired domain knowledge of solution development for several industry verticals. It is flexible in designing the solution for archiving client's needs. The company has talented technical professionals who are working under a challenge to develop international standard solutions with quality and cost effectiveness. Business Automation is an ISO 9001:2008 company and Microsoft Certified Partner.
Year of establishment December 1998
Address BDBL Bhaban (9th Floor - East), 12, Kawran Bazar, Dhaka-1215
City Dhaka
Postcode 1215
Contact No. Phone: +88029134510-11, +88028144817-19 Fax: +88029143656
E-mail [email protected], [email protected]
Company website www.batworld.com
Other websites that belongs to the company http://sholoana.com/
Organization’s head in Bangladesh Jahidul Hasan
Designation Chief Executive Officer
Mobile/Direct Phone +8801819224119
Legal Structure of the Company Private limited
Membership with other organization BCS,
International Presence
Country Singapore
Industry Expertise
Order of Expertise Industry Number of clients Remark
1st Expertise Government/Military-National/State/Local 5
2nd Expertise Mobile/Handheld Applications 5
3rd Expertise Manufacturing/Engineering 3
4th Expertise Banking/Financial 5
5th Expertise Outsourcing 3
Software Developers Experience
Expertise Number of installations Some Clients
Business Process Management/ Workflow 6 BTCL, Titas, BoI, SCB, BEPZA, MolE, DC office One stop counter,
Customer Relationship Management 0
Product Information
Product Category Title Details Image File
Mkt & Sales Automation Business Express (Field Force Automation Solution) Business Automation has been working with such solutions since 2003. After success of using SMS in corporate data collection solution, which has been awarded as one of the best IT projects in Bangladesh (awarded by Bangladesh Association for Software & Information Services), the company has gathered the needs on market information collection of different local corporate. After the introduction of GPRS countrywide, the company has introduced the solution for Field Force Automation through mobile phones. Under the system, the employees will have pre-installed software in their mobile phones where they punch data like sales/order/stock information right in front of the retail point. The central server processes the data and provides necessary operational data support. The solution is extremely flexible and allows any sort of customization to meet the unique requirements of particular corporate. Image File
CRM Smart Attendant -Unified Messaging Solution A solution for the organizations to improve their entire communication system by handling incoming calls efficiently, keeping messages and delivering those to the employees according to their prefixed convenience. Smart Attendant helps offices handle all incoming calls more smartly, thereby increasing caller satisfaction. Now callers can easily get the required information or front-desk service by pressing touchstone keypad phones, where they can easily keep messages in their desired person's mailbox if unavailable. Callers will also be able to know the office Schedules, Elaborate menu, Holiday Greetings etc. only over phones. So in today's Hi-tech world, the Organizations will be more benefited and enhanced by implementing our ?Smart Attendant' and ultimately resolving their Front-Desk resources extra load. Image File
Customer flow management Queue Pro


Queue Pro is an effective & systematic queue management system designed to ensure disciplined & guided customer experience. It provides options to the organization for promoting information among the waiting customers. The system enables the center manager with statistics on waiting customers and with advanced administrator module and online reports, Queue Pro provide an opportunity to improve branch operation/services to the next level. 

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Business Intelligence QlikView Information is the lifeblood of any business. Companies have invested significant resources in applications like ERP, CRM, SCM, e -commerce among others, which collect vast amounts of data. Today, these same companies are realizing that no matter how robust their application feature sets are, without a robust business intelligence and reporting mechanism to make use of the collected data, these applications are ultimately coming up short in their effectiveness. They do not provide actionable information to end users nor can they provide cross-platform information across all the IT systems and databases. Image File
Mkt & Sales Automation SMSPlus -Corporate SMS/Text Message Solutions SMS Plus is a GSM based solution that works independently on the client office. Clients' can broadcast SMS from PC/workstation over network giving convenience of saving time and increase efficiency. Simultaneously, clients can collect different market information to their database, through this system, compile automatically and generates reports. Clients' can also get information remotely through internal push pull commands. SMS Plus is installed at the client office that works independently under standalone or network mode. The client can exchange data / information with two way communication once it?s integrated with their system. The client chooses any telecom operator for their SMS communication partner. For more information please visit to http://www.smsplus.com.bd/ Image File
Transaction processing PC based Voice Logger System A PC based Multi-Channel voice recoding system exclusively designed to keep the records and logs of telephonic conversation in an organization. Voice Logger used as the safeguard for the disputes arising from telephonic information gap. Generally it is associated with the dealing, buying-selling or service oriented calls. Image File
Enterprise Resource Planning (ERP) Business Intelligence Image File
Office Management System SmartQ

SmartQ is an effective & systematic queue management system designed to ensure disciplined & guided customer experience in any customer service center / branch. It provides options for promoting information among the waiting customers and enables branch manager with statistics on waiting customers for the quick anagement. With advanced administrator module and online reports, SmartQ provides an opportunity to improve branch operation/services to the next level

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Export Information
Does this company export Yes
Percentage of revenue(last year) from export 2%
Country/s of export (last 3 years ) India, United States of America, United Arab Emirates, United Kingdom
Is this a foreign JV No
Are you a captive center of a foreign organization No
Future market expansion (country) Denmark, Sweden, The Netherlands
IT Enabled Services (ITES)
Customer flow management
Partnering Information
Partner Name Partnership level Description
Dialogic, 3CX Partner
IBM Business Partner
Microsoft Certified Partner
Adobe Partner
Human resources Information
Total number of HR 52
IT Resources 22
ITES resources 10
Contact Person
Name Mr. Shoeb Ahmed Masud
Designation Director
Mobile 01711525711
E-mail [email protected]
Company Profile