Genuity Systems Limited
Company Name Genuity Systems Limited
BASIS Membership No. G209
Year of establishment June 2003
Address Sruti Tower (4th Floor), Plot - 8, Main Road, Block - Ka. Section - 6, Mirpur, Dhaka, Bangladesh, Dhaka - 1216
Contact No. Phone: 8057038-9, 8032050, 8019997 Fax: 8034548
E-mail info@genuitysystems.com
Company website www.genuitysystems.com
Other websites that belongs to the company www.genusys.us
Organizationís head in Bangladesh M Anis Rahman
Designation CEO
Mobile/Direct Phone +8801730444233
Legal Structure of the Company Private limited
Membership with other organization DCCI
International Presence
Country USA, Cambodia,UK
Industry Expertise
Order of Expertise Industry Number of clients Remark
1st Expertise Banking/Financial 4 Call Center Solution
2nd Expertise Mobile/Handheld Applications 370 Overseas market only
3rd Expertise Telecommunications 250 Overseas market only
4th Expertise Healthcare 2 Call Center Solution
5th Expertise Education 24 IT Training Service
Software Developers Experience
Expertise Number of installations Some Clients
Mobile Application 370 Overseas clients
Product Information
Product Category Title Details Image File
CRM gPlex Call Center Solution gPlex call center is easy to deploy and allows call center agents to be located remotely at multiple locations while CTI server is placed at the center office. The system is highly scaleable e.g. from single E1 to 16 E1s that can support more than 400 seats. Key Benefits : * Fully integrated IP call center solution * Easy expansion of your contact center * Cost-effective solution * Maximizes outbound calls * Ensures best customer service * Interactive Dashboard for easy monitoring * Empower your team with advanced call center * 100% voice logging Feature Highlights : * Automatic Call Distribution (ACD) * CTI with E1, T1, PSTN, & IP * Screen popup * Find last agent * Voice logger * Caller priority * Flexible IVR * Agent on multiple services * Support SS7 signaling * IP based soft-phone * Interactive Dashboard * Auto Dialer For details please visit: www.gplex.us Image File
Mobile Application gPlex Mobile Dialer gPlex Mobile VoIP Dialer for voice calls over WiFi / GPRS /3g data networks. gPlex offers flexible branding and customization for service provider. gPlex Turbo dialer can bypass any Firewall/block. This version implemented advanced compression technique and efficient handling of jitter buffer. It takes extremely low bandwidth (13kbps to 15kbps) on g.729 codec. Major Features: * Easy to call using GPRS/3G/WiFi * Balance display * Talk time display * Call Log display * Loud Speaker support * Refill from Dialer * Call from mobile contact list * Compatible with Symbian OS * Bypass any Firewall/block * Bundle with light weight audio codec compatibile Phones with gPlex Mobile Dialer : gPlex Mobile Dialer supports Nokia with Symbian Operating Systems of S60 3rd Edition. Very short time gPlex dialer will compatibile with iPhone. For details gPlex mobile dialer visit: www.gplexdialer.com Image File
VoIP Switch gPlex Hosted Softswitch gPlex SoftSwitch offers gPlex Hosted switch for small and medium size VoIP telephony service providers and resellers who want to enjoy carrier grade VoIP softswitch with limited budget. gPlex Hosted Softswitch started from 100 channel to 1000 channel. This is very user-friendly web-interface for flexible routing,reliable billing, and real-time monitoring. User can handle everything using cell phone data network. gPlex Hosted Softswitch Features: * SIP & H.323 protocol * User-friendly web interface * Web panel for Master user, User & sub-user * 99.9% up time * Redundant IP network in hot-standby mode * Redundant power supply with duel power drop * Intelligent routing * SIP / H.323 protocol conversion * 24x7 support and free upgrades of new releases * Free training program for engineers, assistance with initial system configuration For details gPlex Hosted switch, please visit: www.gplexswitch.com Image File
Export Information
Does this company export Yes
Percentage of revenue(last year) from export 90%
Country/s of export (last 3 years ) United States of America, Canada
Is this a foreign JV No
Are you a captive center of a foreign organization No
Future market expansion (country) Australia & Africa
IT Enabled Services (ITES)
Contact/Call Centers
Human resources Information
Total number of HR 80
IT Resources 55
Contact Person
Name M. Anis Rahman
Designation CEO
Mobile +8801730444233
E-mail anis.rahman@genuitysystems.com
Company Profile